Today (15 Aug 2018) at around 7.10pm PST we received an alert that SYNCbits is not working properly. What followed was around 1 hour outage of service and I’d like to explain what happened and what we did to make sure this does not happen again.

A few minutes after finding out about the outage, we’ve stopped SYNCbits so we can investigate without affecting anyone’s data. Between the time the outage started though and the time we stopped it, some of you were logged out of SYNCbits.

After investigation we found out that the issue was caused because some of the SYNCbits servers that serve web traffic (not database servers) automatically updated which resulted in PHP updating to the latest version. Apparently one of the modules that we use has been removed from PHP 7.2 which we were unaware of until now. The module in question is mcrypt and it’s responsible for encrypting and decrypting your data.
When PHP was auto-updated to version 7.2 that module stopped working. The result was that every time MoneyWiz or MileWiz would try to sync, they’d transmit the password to authenticate you, but since your password failed to be decrypted (as the module responsible for that has been removed), SYNCbits returned error that the password is wrong and MoneyWiz/MileWiz logged you out.

Here is what we did and what we plan to further do to avoid this:
1. We manually downgraded PHP to version 7 to ensure compatibility with the needed module.
2. We further migrated all existing servers to that architecture
3. We also disabled automatic updates on these servers
4. SYNCbits is now restored but we’ll investigate what can we use instead of mcrypt so we can update to PHP 7.2 in the future without any downtime for you.

What should you do?
All that happened was that you were logged out of SYNCbits. When you are logged out your data visually disappears (think of it as a mail client – when you are logged in, you see your emails and when you log out you don’t see them, even though they are there). All you have to do is to simply log back into SYNCbits.

Don’t remember your password?
Please go to https://my.syncbits.com and reset your password using your security answers. Remember that the security answers are case sensitive.
If you have any issues please contact our tech support at [email protected]

Thank you for your time and understanding and please accept our deepest apologies about the caused inconvenience.

Update from 17 Aug 2018:
I am happy to announce that we’ve successfully replaced mcrypt with openssl, tested and migrated the fix to production. So, that’s one problem we won’t have again 🙂

– Iliya
Founder & CEO

76 Comments. Leave new

  • ik werk met money 2 als ik in de iPhone iets in vul vind ik dat niet mee terug op de iPad in iMac

    Reply
  • Forecast using balance overtime not working. Opening balance does not correspond with the actual account balance shown

    Reply
  • Clive McGovern
    November 5, 2018 4:39 pm

    Hello,

    I am unable to log in to my Moneywiz 2 account. It says it does not recognise my email address or password and cannot get a security token. Help! Has there been an outage or is this some sort of problem specific to me?

    Regards

    Reply
  • Синхронизация удалила все данные! Опять сбой?

    Reply
    • There was an issue with a deprecated module failing to update due to an issue at Google in the region where our servers are. Now resolved.

      Reply
  • Antonio José Ribas Cavalcanti
    November 5, 2018 4:54 pm

    Não estou conseguindo me conectar ao Syncbits e ao aplicativo. Já mudei a senha mas continua aparecendo mensagem de erro “SYNCbits could not obtain a security token”.

    Reply
    • There was an issue with a deprecated module failing to update due to an issue at Google in the region where our servers are. Now resolved.

      Reply
  • Is it happening again? I can’t log in to SYNCbits today.

    Reply
    • There was an issue with a deprecated module failing to update due to an issue at Google in the region where our servers are. Now resolved.

      Reply
  • Marcella Christine
    November 5, 2018 5:28 pm

    boa tarde! Creio que uma falha parecida está ocorrendo. Visto que não conseguir sincronizar SYNCbits hoje, e também não está identificando meu login.

    Reply
    • There was an issue with a deprecated module failing to update due to an issue at Google in the region where our servers are. Now resolved.

      Reply
  • Is SYNCBits down again? I got a message saying my password had changed (?!) and was unable to login – and all of my data is gone.

    Reply
    • There was an issue with a deprecated module failing to update due to an issue at Google in the region where our servers are. Now resolved.

      Reply
  • Guten Tag ,
    Kann es sein, das der Server aktuell nicht erreichbar ist ?

    Reply
  • Hello, I am having this very problem today. Is there an issue again?

    Reply
  • Is there an outage today, Nov-05-18? I’m unable to open my app/sync

    Reply
    • There was an issue with a deprecated module failing to update due to an issue at Google in the region where our servers are. Now resolved.

      Reply
  • I am still getting syncbits connection errors, can’t log in on mobile or desktop.

    Reply
    • There was an issue with a deprecated module failing to update due to an issue at Google in the region where our servers are. Now resolved.

      Reply
  • Felipe Correa de Almeida
    November 5, 2018 6:33 pm

    Boa tarde, o aplicativo para o Iphone simplesmente me desconectou da minha conta e não consigo fazer “login” novamente.

    Reply
    • There was an issue with a deprecated module failing to update due to an issue at Google in the region where our servers are. Now resolved.

      Reply
  • Michael Driess
    November 5, 2018 6:34 pm

    Heute ist syncbits wieder nicht erreichbar

    Reply
    • There was an issue with a deprecated module failing to update due to an issue at Google in the region where our servers are. Now resolved.

      Reply
  • I’m still not able to reset my password…when the site you mentioned in how to update password is hit it says bad gateway.

    Reply
    • There was an issue with a deprecated module failing to update due to an issue at Google in the region where our servers are. Now resolved.

      Reply
  • Is Syncbits out again today (November 5, 2018}? I suddenly had the same problems about an hour ago as were present last August.

    Reply
    • There was an issue with a deprecated module failing to update due to an issue at Google in the region where our servers are. Now resolved.

      Reply
  • I’m getting invalid login details now, earlier I was logged out and can’t get in anymore.. Whay is happening it’s as if my account doesn’t exist

    Reply
  • Nothing is working.
    The mysyncbits website doesn’t work when I try to reset my password. My Moneywiz is now saying account suspended. I know my username and password are correct and test I cannot login. Please resolve this ASAP.

    Reply
  • Money Wiz 2 – goes straight to a create an account screen. No option to sync. Does not show any data. I think the issue is unresolved.

    Reply
  • Hello, I am a “victim” of the outage thing. I can’t log back in. although I entered al known and posible passwords I used and the 2 security questions, Im not able to log back in. What can I do? this is from my iPhone. I also have the APP on my iMac and all info is good except 2-3 days not showing up. How can I do to either log back in from my iPhone or open a back up from my Mac to my cel. I really ned your help on this one.
    thanks.
    Feizal Marrero

    Reply
  • Дмитрий
    November 15, 2018 2:09 pm

    Здравствуйте, я только что установил программу можете мне объяснить как синхронизировать с другим телефоном и компьютером заранее спасибо, телефоны на андроиде.

    Reply
    • Дмитрий, на всех устройствах скачайте приложение, затем на том, где есть данные, создайте аккаунт SYNCbits (доступно по подписке или в платном приложении) и на других устройствах залогиньтесь в аккаунт.

      Reply
  • estou com o mesmo problema de conta suspensa, não consigo fazer o login

    Reply
  • Nao consigo acessar, esta como conta suspenssa, preciso urgente acesso aos meus dados

    Reply
  • Felipe Correa de Almeida
    November 28, 2018 6:11 pm

    Não consigo acessar minha conta no moneywiz 2 no meu iphone 7, simplesmente desconectou e agora aparece como se eu não tivesse uma conta

    Reply
  • Não consigo fazer login na minha conta 2 da Moneywiz. Ele diz que não reconhece meu endereço de e-mail ou senha e não pode receber um token de segurança. Socorro! Houve uma interrupção ou isso é algum tipo de problema específico para mim?

    Reply
  • NAO CONSIGO ACESSAR O APLICATIVO
    Não consigo fazer login na minha conta 2 da Moneywiz. Ele diz que não reconhece meu endereço de e-mail ou senha e não pode receber um token de segurança. Socorro! Houve uma interrupção ou isso é algum tipo de problema específico para mim? AGORA INSTALEI O 3 PREMIUM, ESTOU COM OS DOIS INSTALADOS

    Reply
  • Boa tarde , minha conta Money Wiz sumiu . Quando abro o app pede para cadastrar uma nova conta . Voces estão com algum problema no servidor ??

    Reply
  • Is this happening again? Just got a notification that meh password had changed and I was logged out.

    Reply
  • Hallo,
    gibt es heute (28.11.2018) ein Synbits Problem?
    Ich war in der App aktiv, plötzlich erschien ein Hinweis dass mein Syncbits-Password geändert wurde und schlagartig waren sämtliche Daten gelöscht. Wenn ich mich nun bei Syncbits anmelden möchte, gibt es einen „Synbits Connection Error“. Was kann ich tun?

    Reply
  • Здравствуйте! Выключилась программа и не могу авторизоваться в SYNCbits, пишет ошибку. https://my.syncbits.com/ выдает 404 ошибку.

    Что делать?

    Reply
  • MoneyWiz 3 has logged me out and now I can’t log back in, keeps coming up a sync connection problem was working ok earlier today

    Reply
  • Suddenly my data disappear and the system asked for a new login.
    I’ve tried it but the Syncbits do not recognize my email and/or password. I’m sure they are correct.
    What can I do?

    Reply
  • Ciao,
    oggi è saltato anche a me, ci sono problemi sul server?
    Grazie

    Reply
  • Não reconhece meu e-mail de login

    Reply
  • Алексей
    November 28, 2018 8:13 pm

    28.11 пришло сообщение, что мой пароль был изменён и теперь я не могу зайти в аккаунт. также не могу создать новый аккаунт, ошибку выдает.

    Reply
  • Здравствуйте! Та же проблема что и у всех сегодня.
    Выкинуло из аккаунта. Пришло сообщение, что мой пароль был изменен.
    При попытке восстаеовления пороля пишет, что у вас нет пользователя с такой почтой.

    Reply
  • I am also experiencing an issue with my data being deleted and sync bits returns a connection error when I try to re-login. This happened on both my iPhone and Mac versions of MoneyWiz 2.

    Reply
  • Debido al fallo de ayer 28.11. he tenido que iniciar sesión pero al introducir mi contraseña no la ha reconocido y por lo tanto me han enviado un email para introducir una nueva contraseña haciéndome 2 preguntas una de las cuales no recuerdo que conteste al inicio cuando formalice la cuenta. Por favor podrían ayudarme a restablecer MoneyWiz 2. Gracias

    Reply
  • Debido al fallo del 28.11. he tenido que iniciar sesión pero al introducir mi contraseña no la ha reconocido y por lo tanto me han enviado un email para introducir una nueva contraseña haciéndome 2 preguntas una de las cuales no recuerdo que conteste al inicio cuando formalice la cuenta. Por favor podrían ayudarme a restablecer MoneyWiz 2. Gracias

    Reply
  • Just a suggestion. Can you make it in such a way that when there is an issue with SyncBits, our apps will use the local information stored in our devices? It is such a hassle every time we get logged out and can’t log back in to access our data. The current setup means that we cannot use MoneyWiz practically forever, and that when you later on decide to shut down SyncBits (I really hope not), we will lose everything. Make it so that we can truly continue to use this product offline.

    Reply
  • Célio Heleno do Couto
    January 11, 2019 1:37 pm

    Uso o MoneyWiz 2 no meu Imac. Ontem, 10/01/19, o sistema informou que a minha senha precisava ser atualizada. Eu fiz a atualização e o novo login no SYNCbits. Acontece, que quando acesso o MoneyWiz não aparece mais nenhum dado que eu há havia inserido anteriormente. O aplicativo aparece totalmente em branco, sem nenhum tipo de informação. O que posso devo fazer recuperar as informações das minhas contas, já atualizadas no MoneyWiz?

    Reply
  • Continuo recebendo SYNCbits connection error, que devo fazer ?..

    Reply
  • Nelio Possobom
    April 3, 2019 1:37 pm

    Continuo recebendo syncbits connection error, que devo fazer ?

    Reply
  • С чем может быть связано, что баланс по счетам на мобильном телефоне отличается от MoneyWiz для ОС Windows?
    SYNCbits на мобильном синхронизирует с настольной версией или каждый раз с банком?

    Reply
    • здравствуйте! подписка распознана? нет реклам? данные синхронизируются с сервера, если только что было обновление онлайн счета, то повторно с другого устройства не будет. напишите нам на почту [email protected] для корректного исследования проблемы.

      Reply
  • You should consider seriously to change sync service!!! Syncbits is terrible. It’s always a nightmare for me. There are usually crash, duplicated or missing data. I didn’t see any improvement after using moneywiz so many years. I’m really upset about it.

    Reply

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